Marcelo Poblete

Supported enterprise SaaS customers by troubleshooting API integrations, production incidents and cloud infrastructure while collaborating with Engineering and Product teams.

• Troubleshooting REST APIs and webhook integrations.
• Production incident response and root cause analysis.
• Supported cloud-based SaaS environments.
• Collaborated with Engineering teams on technical issues.

Supported global customers using cloud-based incident management solutions, troubleshooting technical issues, integrations and production environments.

• Troubleshot SaaS platform issues and customer integrations.
• Analyzed logs and technical data to identify root causes.
• Supported API integrations and technical investigations.
• Collaborated with Engineering teams across global environments.

Supported high-volume payment gateway integrations in production environments, ensuring reliable transaction processing and troubleshooting complex integration issues.

• Supported high-volume payment gateway integrations in production environments.
• Performed SQL analysis and log investigations to resolve reconciliation discrepancies and transaction failures.
• Investigated API contract mismatches, webhook delivery issues and payload validation errors.
• Refined retry strategies and fault-isolation practices to support reliable payment processing.
• Collaborated with Engineering and Operations teams during production releases.

Over 15 years dedicated to teaching English across diverse age groups: children, teens, university students, and senior tech professionals. Specialized in C1 operational fluency, phonetic nuance, and cross-cultural communication for distributed engineering teams.

• Comprehensive English language pedagogy across all learning stages: young learners, adolescents, academic students, and high-performance engineers.
• Technical communication coaching, international interview preparation, and facilitating global standups and blameless post-mortems without language barriers.
• Preparation for standardized international certifications (Cambridge, IELTS, TOEFL) with focus on advanced professional fluency (C1).
• Foundational pedagogical background enabling natural fluency, cross-cultural nuance, and frictionless technical alignment with North American and European teams.