Marcelo Poblete

Marcelo Poblete

Senior Integration Engineer | DevOps | API Reliability

Chile-based engineer with experience supporting API-driven SaaS platforms, distributed systems, cloud environments and production reliability.

Focused on reliable integrations, incident response and scalable technology solutions.

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About

Senior Integration Engineer experienced in API ecosystems, SaaS platforms and production environments. I have worked with global teams supporting complex integrations, debugging distributed systems and improving platform reliability.

Professional Highlights

5+ Years

SaaS Platforms & API Integrations

Global Teams

Remote Collaboration Experience

P0/P1

Incident Response & Reliability

Cloud

AWS & Infrastructure Practices

Location & Mobility

Based in Chile 🇨🇱

Available for remote international opportunities, global distributed teams and relocation opportunities.

Skills

API & Integration

REST APIs Webhooks OAuth 2.0 JSON HTTP/HTTPS API Debugging

Cloud & DevOps

AWS Terraform Docker Linux CI/CD Git

Reliability Engineering

Incident Response MTTR Improvement Distributed Systems Monitoring SaaS Operations Root Cause Analysis

Experience

Senior Integration Engineer

Supporting enterprise SaaS and payment platforms by troubleshooting complex integrations, investigating production issues, and improving system reliability across distributed environments.

Rootly

Senior Support & Integration Engineer

Sep 2024 — Feb 2026
Canada · Remote

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Supported enterprise SaaS customers by troubleshooting API integrations, production incidents and cloud infrastructure while collaborating with Engineering and Product teams.

  • Troubleshooting REST APIs and webhook integrations.
  • Production incident response and root cause analysis.
  • Supported cloud-based SaaS environments.
  • Collaborated with Engineering teams on technical issues.
AWS Terraform REST APIs Webhooks OAuth 2.0

PagerDuty

Technical Support Engineer

2022 — 2024
United States · Remote

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Supported global customers using cloud-based incident management solutions, troubleshooting technical issues, integrations and production environments.

  • Troubleshot SaaS platform issues and customer integrations.
  • Analyzed logs and technical data to identify root causes.
  • Supported API integrations and technical investigations.
  • Collaborated with Engineering teams across global environments.
SaaS REST APIs JSON Linux Cloud Incident Management

Evo Payments / Pago Fácil

Integration Support Engineer

Jan 2020 — Jan 2023
Chile · Remote

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Supported high-volume payment gateway integrations in production environments, ensuring reliable transaction processing and troubleshooting complex integration issues.

  • Supported high-volume payment gateway integrations in production environments.
  • Performed SQL analysis and log investigations to resolve reconciliation discrepancies and transaction failures.
  • Investigated API contract mismatches, webhook delivery issues and payload validation errors.
  • Refined retry strategies and fault-isolation practices to support reliable payment processing.
  • Collaborated with Engineering and Operations teams during production releases.

Projects

DevOps Portfolio

Professional portfolio showcasing DevOps practices, automation and reliability engineering.

Stack:

HTML | CSS | GitHub Pages

API Reliability Toolkit

Examples focused on API troubleshooting, monitoring and integration reliability.

Stack:

APIs | Python | Docker | Monitoring

Infrastructure Automation

Infrastructure as Code examples using modern cloud engineering practices.

Stack:

AWS | Terraform | Linux

Contact

Open to remote international opportunities.

Email: connect@mrclo.dev